I would like to cancel my membership.

Absolutely, you can cancel anytime with no questions asked. Please complete the contact us form and label it as “My Membership.”

**As a note, if your membership is a prepaid 3, 6, or 12-month term and you are requesting to cancel before the end of your term — our Customer Success Team will set the expiration date of your membership before the next renewal date.

For example: If your membership renews on January 12th, we will set it to expire on January 11th.

This will prevent your membership from renewing and stop any new reoccurring charges. Your membership will still be visible within your account as “Active” until the end of the term.

I can't log into my account.

This is an ongoing issue we are rapidly fixing as of (12/2/2020). Please try the following to log into your account.

  • Go to TheFlyCrate.com/login/ and try logging in here rather than attempting to log in at checkout.
  • Avoid using your username, please enter your email that is linked to your account in the “Username / Email” field. According to our technical team, usernames with spaces are causing repeated errors.
  • Refresh the page or clear your cache and cookies in your browser. You can read how to do this here. *Clicking this link will open an unaffiliated How-To article in a new tab explaining how to do this in all browsers available.

Did none of these work? Send us an email, we are more than happy to help!

Where is my order?

Your tracking information via the United States Postal Service (USPS) should indicate exactly when your package is expected to be delivered. If your package has been marked “Delivered” and you have still not received it after 1-business day, please contact us so we can help. 🙂

If you did not receive tracking information for your order please contact us.

When do you ship?

COVID-19 has impacted shipping and delivery times. Our team is working around-the-clock to ensure you receive your package in a timely manner. Please allow 1 to 2 extra business days for arrival.

We ship all Membership packages  between the 14th – 16th of every month via USPS mail. Once shipped, delivery time is 1-3 business days. Currently, we only ship to the Continental U.S. If you join after the 10th, you will receive the upcoming month’s package.

Shipping is free for memberships. We do this so that you can customize and bulk up your fly box for the coming month.

I don't need flies this month, can I pause my membership?

You may pause anytime you choose. Shoot us an email at support@theflycrate.com or contact us here.

Are your questions not answered yet? We are always here to help!

Typical reply time: within 24 hours

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