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FREQUENTLY ASKED QUESTIONS

How does our Monthly Fly Club work?

It’s quick and easy. Choose the Lifestyle crate or select one of our other awesome fly plans. Every month you’ll receive a fresh pack of high-quality trout flies. Each month you’ll discover an amazing selection of trout flies in your mail selected for your region. But the benefits don’t stop there, you’ll receive a 15% discount to our affordable selection of nymphs, dry flies, & streamers found in our online fly shop.

Where is my order?

Your tracking information via the United States Postal Service (USPS) should indicate exactly when your package is expected to be delivered. If your package has been marked “Delivered” and you have still not received it after 1-business day, please contact us so we can help. 🙂

If you did not receive tracking information for your order please contact us.

When do you ship?

COVID-19 has impacted shipping and delivery times. Our team is working around-the-clock to ensure you receive your package in a timely manner. Please allow 1 to 2 extra business days for arrival.

We ship all Membership packages  between the 14th – 16th of every month via USPS mail. Once shipped, delivery time is 1-3 business days. Currently, we only ship to the Continental U.S. If you join after the 10th, you will receive the upcoming month’s package.

Shipping is free for memberships. We do this so that you can customize and bulk up your fly box for the coming month.

I don't need flies this month, can I pause my membership?

You may pause anytime you choose. Shoot us an email at support@theflycrate.com or contact us here.

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