Frequently Asked Questions

Yes, we offer the option to pay for your order with a check. Here’s how you can do it:

• Add the items you want to your cart and proceed to checkout.
• Fill in all the required information.
• Select “Check Payment” as your form of payment method.

Follow the provided instructions to complete your order. Make your check payable to “The Fly Crate” and include your order number on the check within the “For” section to help us match your payment with your order.

When paying with a check, ensure that the amount matches the total cost of your order including tax and shipping.

Mail your check to:

The Fly Crate

2931 Old Post Road

Slatington, PA 18080

Once we receive your payment, we will process and ship your order within 1 business day.

We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay securely through PayPal and Amazon. In addition, we now accept checks through the mail. Once payment is collected and verified, we ship orders within 1-business day.

Certainly, we understand that some customers may prefer to place orders over the phone. Please contact us here. While we do allow orders to be placed in this manner, we kindly encourage you to consider using our convenient online ordering system whenever possible. Our website is designed to streamline the ordering process and provide you with a seamless shopping experience.

Once your order has shipped, you’ll receive a confirmation email with tracking information. You can use this tracking number to monitor the status and estimated delivery date of your package. If you need help locating a tracking number or have questions about your delivery, please contact us.

We take great care in packaging your order to ensure that your flies arrive in excellent condition. Orders are commonly shipped in boxes and bubble mailers depending on the order and size.

Here’s how we pack your flies:

• Recyclable Plastic Cups: Flies that have bulkier components or delicate features are carefully packaged in recyclable plastic cups. This packaging method helps protect the flies from being crushed during transit and maintains their shape and quality.
• Biodegradable Bags: For flies that can be packed flat, we use biodegradable bags. These bags are environmentally friendly and help prevent any damage to the flies while minimizing our ecological footprint.

Are the packaging materials environmentally friendly?

Yes, we are committed to minimizing our impact on the environment. The majority of our packaging materials, including recyclable plastic cups and biodegradable bags, are chosen with sustainability in mind. We strive to use materials that are eco-friendly and contribute to reducing waste.

Will the packaging protect the flies during shipping?

Absolutely, our packaging is designed to provide optimal protection for the flies during shipping. The recyclable plastic cups and biodegradable bags are chosen to ensure that your flies remain in pristine condition and retain their quality when they arrive at your doorstep.

No, we want to make your shopping experience as flexible and convenient as possible. We do not have any minimum order requirements. Whether you’re looking for a single item or a larger selection, you’re welcome to place an order without any minimum purchase amount.

No, we want to make your shopping experience straightforward and hassle-free. You do not need a membership to place an order from our online fly shop.

Placing an order without a membership is simple. You can browse our website, select the items you want, add them to your cart, and proceed to checkout. You’ll be prompted to provide your shipping and payment information to complete your order.

Absolutely, sending a gift to someone is a wonderful idea! You can easily send a gift through our website by following these steps:

1. Browse our collection and select the items you’d like to gift.
2. During the checkout process, provide the recipient’s shipping address as the delivery address.
3. Complete the payment process, and we’ll take care of the rest, ensuring the gift is beautifully packaged and sent to the recipient.

Do you offer gift wrapping or special packaging for gifts?

While we do not offer specific gift wrapping options, rest assured that we take care to package our products carefully and thoughtfully. Your gift will be presented professionally to ensure it’s a pleasant surprise for the recipient.

In the rare event that we are unable to fulfill a specific quantity of flies from your order due to stock limitations, we have you covered. In such cases, we will promptly issue you store credit equivalent to the cost of the unavailable flies. Additionally, we strive to ensure your satisfaction by including complimentary flies that serve as close substitutes for the ones you originally ordered. Your fly fishing experience is important to us, and we work diligently to provide you with a seamless and enjoyable shopping experience.

If you have any further questions or concerns about this process, please don’t hesitate to reach out to our dedicated customer support team. We’re here to assist you in any way we can.

Sales tax is applied to orders for customers located in Pennsylvania. This tax is collected in compliance with state regulations and is used to support various public services and initiatives.

Yes, for more convenient communication, we also offer text messaging support. You can reach out to us via text to address your inquiries, place orders, or discuss any concerns you may have. (303) 430-4800

Please try the following to log into your account.

• Go to theflycrate.com/login/ and try logging in here rather than attempting to log in at checkout.
• Avoid using your username, please enter your email that is linked to your account in the “Username / Email” field. According to our technical team, usernames with spaces are causing repeated errors.
• Refresh the page or clear your cache and cookies in your browser. You can read how to do this here. *Clicking this link will open an unaffiliated How-To article in a new tab explaining how to do this in all browsers available.

Did none of these work? Send us an email, we are more than happy to help!

We aim to provide timely responses to all inquiries within 24 hours. If you leave us a message during our business hours, you can typically expect a call back within the same day. If you leave a message after business hours, we’ll reach out to you on the next business day.

You can easily reach our email support by sending your inquiries, questions, or concerns to support@theflycrate.com. You can typically expect a response within 24 to 48 hours during our regular business hours.

What if I need urgent assistance? Is email the best option?

If you require urgent assistance, we recommend reaching out to our phone or text messaging support during our business hours. These channels allow for more immediate communication and quicker resolution of urgent matters.

Absolutely, we’re here to assist you. Our customer support team can be reached over the phone during our business hours, which are from 8am to 5pm Eastern Standard Time (EST).

Shoot us a text with your question and we will do our best to help. Or you can call us and leave a voicemail. We will give you a call back within 24-hours.

(303) 430-4800

If you call outside of our business hours, you can leave us a message with your contact details and a brief description of your inquiry. We will make sure to get back to you promptly during our next operating hours.

We offer a variety of shipping options to suit your needs. Here are the available shipping methods along with their corresponding costs:

• USPS First Class Package: $4.95
• USPS Priority Package: $9.95
• USPS Priority Mail Express: $38.64
• FedEx Home Delivery: $15.95
• UPS Ground Delivery: $9.95

Please allow 1 to 2 business days for processing and handling of your order. This is in addition to delivery estimates from shipping carriers.

Shipping times vary based on the shipping method you select and your location. Typically, USPS First Class Package takes between 2 to 5 business days for domestic deliveries and USPS Priority Package takes 1 to 3 business days. USPS Priority Mail Express provides expedited delivery within 1 to 2 business days, while FedEx Home Delivery and UPS Ground Delivery offer reliable options with estimated delivery times between 3 to 5 business days.

Please allow 1 to 2 business days for processing and handling of your order. This is in addition to delivery estimates from shipping carriers.

Yes, we do offer international shipping to Canada. The available international shipping method is:

• USPS First Class International Shipping: $14.95 USD

Are duties and taxes included in the international shipping cost?

Yes, for shipments to Canada, we prepay duties and taxes as part of the USPS First Class International Shipping fee of $14.95. This means you won’t have to worry about any additional charges upon delivery.

Can I track my package during shipping?

Yes, regardless of the shipping method you choose, we provide tracking information for all orders. Once your package is shipped, you will receive a confirmation email with tracking details so you can monitor the progress of your delivery.

In the unlikely event that your package is lost or arrives damaged, please contact our customer support immediately, here. We will work with you to resolve the issue and ensure you receive your order in good condition.

Unfortunately, we’re unable to change the shipping method for an order once it has been shipped. Please ensure you select the desired shipping method during checkout.

Yes, during the checkout process, you can specify a different shipping address from your billing address. This is useful if you want to send a gift or have your order delivered to a different location.

Every month for $19.95 you will receive $30.00 of The Fly Crate credit (Fly Bucks) to use on all your purchases on our online store. You can use that $30 for any flies, gear, accessories, apparel, and swag available for purchase on our website. This is an amazing way to save money on items that you were already planning on purchasing.

You will be notified via email every time you receive Fly Bucks. To access and use your Fly Bucks, log into your account and, during checkout, select the Fly Bucks you’d like to use.

For the Pick & Choose membership, your initial sign-up payment will be charged immediately upon joining. Subsequent renewals will occur monthly on the same day of your initial sign-up date. For instance, if you signed up on March 1st, your next renewal will occur on April 1st, and so on.

If you have questions about your membership please login to your account to view your subscription or contact us here.

Our fly fishing flies are meticulously hand-tied with care and precision in two locations known for their craftsmanship and dedication to quality: Kenya and Sri Lanka. We take pride in maintaining high standards of attention to detail and strict quality control throughout the manufacturing process.

At the moment, we offer our curated selection of fly patterns, but we’re always working to expand our offerings. If you have specific requests or suggestions, feel free to contact our customer service team. Contact us with your suggestions.